Last updated September 20, 2026.
Ask within 30 days of purchase and we refund the whole purchase, in full. No reason needed.
A refund ends any walkthroughs on that purchase you have not used yet, so they can no longer be started.
A refund never touches a record that is already sealed. It stays intact, its verification link keeps working, and the PDF is still yours.
Nothing can be removed from a sealed record, which is the same property that makes it worth anything.
If a walkthrough failed to seal, the verification link does not resolve, or the PDF did not arrive, tell us and we will fix it or refund it in full. That applies whether or not 30 days have passed.
Email support@sealedhomerecord.com with the email address on your Stripe receipt, and say what you want refunded. Every request is read and decided by a person, and we answer within two business days.
Refunds go back to the original payment method through Stripe. Most arrive within five to ten business days, depending on your bank.
If something has gone wrong, email us first. It is faster than a chargeback and we would rather fix the problem than argue with your bank about it.